(日本語)

Due to security requirements and staffing limitations, only those with appointments will be admitted to the Visa Section. We are not able to accept in person requests for visa-related information. Most answers to your visa-related questions can be found on our website.

After reading all the information available on this website and its links, if you still need additional information, please use our Visa Information Service. The Visa Information Service, operated by TeleTech Government Solutions, LLC in partnership with Computer Science Corporation (CSC), provides an operator-assisted service between 8:00 and 18:00, Monday through Friday (except on American and Japanese holidays). Please note that this service is a user-pays service. You will need to have a valid VISA, MasterCard, or JCB card ready before you use this service. The fee is $18.35 per call/email.

Visa information is not available through the U.S. Embassy and Consulates phone numbers. Please use the Visa Information Service for all visa questions.

Telephone: (If you use a mobile phone, you will need to register the mobile phone number first. For details, please see "How to call from a mobile phone" as follows.)

Please dial the number EXACTLY as it appears below.Do not add any country numbers or area numbers when you dial.

From a Landline in Japan: 00531-13-1353

Note: Do NOT add "03" when you dial this number. Please dial "00531-13-1353" as it is.

For inquiries from other countries, please use the Email Inquiry Service.

Note: Applicants currently cannot call from HIKARI Denwa (optical IP telephony service).

When you first dial, an automatic voice response system will walk you through the credit card validation process. Please ensure that you have a pen and paper ready to write down a PIN (Personal Identification Number). This PIN is generated in case your call is dropped while you are still waiting for the live service operator. Once connected to the live service operator you can begin your inquiry for visa information.

How to call from a mobile phone:

To access the service using a mobile or cellular phone, the applicant must register the cell phone number for international calls. To register, please complete the following steps:

1. Call 0057 and listen to KDDI's recorded message
2. Press *5 for operator assistance in English
3. Tell the operator you want to register your mobile phone. The operator will ask you for the following information:
   
   • your mobile phone number;
   • your mobile phone compnay;
   • your name;
   • your address; and
   • your credit card number and its expiration date (this is to verify your identify).
     
4. Wait for one hour while your registration request is being processed. There is no fee for registration. If you call the international toll free number and make no other international calls, you will not be charged anything.
5. Call the Visa Information Service at 00531-13-1353.

Email:

To send an email, please click here. The Email Inquiry Service will provide English and Japanse responses within three business days unless in the case of US or Japanese holidays.

Inquiries we cannot answer:

Please note that we are not able to answer the following inquiries and other non-U.S. visa-related inquiries:

• US passports: See here or call 03-3224-5000 ask for ACS;
• APHIS(Animal and Plant Health Inspection Service): See here or call 03-3224-5291 for more information;
• Visas for Saipan: See here or call 03-3225-0263 for more information;
• Visas for U.S. citizens to other countries: See here;
• Matters under the USCIS/DHS (e.g., naturalization, green card renewals and problems, reentry permit, form I-751, denial of entry to the U.S.): See here;
• U.S. Customs problems: See here;
• IRS (Internal Revenue Service) matters: See here;
• Social Security cards: See here;
• Vital Records: See here.

The DHS has a redress inquiry program for foreign travelers who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs--like airports and train stations--or crossing U.S. borders, including:

• Denied or delayed airline boarding
• Denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoint
• Continuously referred to additional (secondary) screening

Travelers can request an audit of their case by completing and signing the redress request form following website instructions for submission to DHS.

Lost/Stolen Passport and Visa:

Please send us a form to report any lost or stolen passports and U.S. visas. See here.