Contact the Visa Section

Due to security requirements and staffing limitations, only those with appointments will be admitted to the Visa Section. We are not able to accept in person requests for visa-related information. Most answers to your visa-related questions can be found on our website.

Visa Information Service (Fee-based)

After reading all the information available on this website and its links, if you still need additional information, please use our Visa Information Service. The Visa Information Service, operated by TeleTech Government Solutions, LLC in partnership with Computer Science Corporation (CSC), provides an operator-assisted service between 8:00 and 18:00, Monday through Friday (except on American and Japanese holidays). Please note that this service is a user-pays service. You will need to have a valid VISA, MasterCard, or JCB card ready before you use this service. The fee is JPY 2,129 per call/email.

Visa information is not available through the U.S. Embassy, Consulates or American Center numbers. Please use the Visa Information Service for all visa questions.

Note: Under section 222(f) of the Immigration and Nationality Act, all the records of the Department of State and of diplomatic and consular officers of the United States cannot be released to anyone other than the visa applicant and/or the applicant’s attorney.

Telephone:

• From a Landline in Japan: 00-5-31-13-1353 (Do not add any country numbers or area numbers (03) when you dial this number. Please dial "00-5-31-13-1353" exactly as it is.) Note: Applicants currently cannot call from HIKARI Denwa (optical IP telephony service). If you use a mobile phone, you will need to register the mobile phone number first. For details, please see "How to call from a mobile phone" as follows.)
• From the U.S: 1-866-238-6449

  When you first dial, an automatic voice response system will walk you through the credit card validation process. Please ensure that you have a pen and paper ready to write down a PIN (Personal Identification Number). This PIN is generated in case your call is dropped while you are still waiting for the live service operator. Once connected to the live service operator you can begin your inquiry for visa information.

• For inquiries from other countries, please use the Email Inquiry Service.

How to call from a mobile phone:

To access the service using a mobile or cellular phone, the applicant must register the cell phone number for international calls. To register, please complete the following steps:

1. Call 0057 and listen to KDDI's recorded message
2. Press *5 for operator assistance in English. Tell the operator you want to register your mobile phone. The operator will ask you for the following information:

• your mobile phone number;
• your mobile phone compnay;
• your name;
• your address; and
• your credit card number and its expiration date (this is to verify your identify).

1. Wait for one hour while your registration request is being processed. There is no fee for registration. If you call the international toll free number and make no other international calls, you will not be charged anything.
2. Call the Visa Information Service at 00-5-31-13-1353.

Email:

To send an email, please click here. The Email Inquiry Service will provide English and Japanese responses to general inquiries, the ID number to change/cancel for your non-immigrant interview, or check the status of your/your client's company registration for non-immigant treaty traders & investors visas. We will respond you within three business days unless in the case of US or Japanese holidays.

Note: Please be aware that this Web site is best seen in Windows Explorer 6.0 or higher. Firefox, Safari and other Web browsers will not allow all parts of the application to be seen or used. 

Refunds:
Generally, we will not refund your money once you enter your credit card information. However, we will refund your money if we do not receive your inquiry due to a technical error after the payment transaction was successfully completed. You need to proceed through this application until you get to the Inquiry Category. In "User Type", please select "Free Inquiries about Billing" from the dropdown menu, and then click "Go to the Inquiry Form".

Mailing Address:

Mailing address should be used when you submit required documemt to the U.S. Embassy/Consulate Japan.  Inquiries cannot be received by mail.  We are unable to answer any qusetions even if you send us by mail. Please use the Visa Information Service for any visa inquiries .

Immigrant Visa (IV)

Non-Immigrant Visa (NIV)

Lost/Stolen Passport and Visa:
Please send us a form to report any lost or stolen passports and U.S. visas. 

Misprint on the Visa:  Request for Correction:
To avoid delay in travel, please check the information printed on the visa upon receipt to confirm that it is correct. Biographic information on the visa should match the information found on the passport biographic page. If you notice a misprint on your visa, please submit this form. We will determine the legitimacy of the correction request and provide you further instructions.
Electronic System for Travel Authorization（ESTA）is not a visa. For ESTA inquires, please see the right hand box or for ESTA corrections, please see its Frequently Asked Questions.

Immgirant Visa Related Status Inquiries:

• I-130 Status Check Form: This form is only used if you have filed an I-130 and would like to know the status of your petition. Note: If you filed an I-130 in Tokyo, please allow at least one month before contacting us.
• Immigrant Visa Status Check Form: This form is only used if you had a final interview and would like to know the status of your immigrant visa.