The Embassy and Consulates provide a wide range of services for individuals who are already receiving Social Security benefits. Specifically, we can assist you with:

• Reporting a name change or change of address
• Reporting the death of a beneficiary
• Non-receipt of benefits and the return of checks
• Setting up Direct Deposit
• Taxation of benefits
• Assistance with Medicare applications
• Overpayment/Underpayment
• Reinstatements
• Annual Benefit Statement

To contact our offices, please click here.

Please note:

Social security beneficiaries can also contact SSA Manila directly to report certain changes of status (such as name change, address change, report of death, etc.) or for enrollment/cancellation of direct deposit of benefits checks.

Non-receipt of Benefits Payments

For customers receiving paper checks, Social Security payments are usually dated and delivered on the 3rd day of the month following the month for which the payment is due. For example, your June monthly benefit payment would be dated and delivered on July 3rd.

If you don't receive your payment on time, please wait until the beginning of the next month, and if it still hasn't arrived, you can contact SSA Manila directly or contact the Embassy or your closest Consulate. SSA will issue a replacement payment.

For direct deposit customers experiencing non-receipt, please contact SSA Manila directly or contact the Embassy or your closest Consulate.

SSA Manila Contact Information:

Residents of Japan who have questions about Social Security eligibility or about specific claims can contact the Social Security Administration (SSA) Regional Office in Manila via phone, e-mail or fax. See contact details here.