Federal Benefits Office Hours and Contact Info

The U.S. Embassy assists customers in:

If you are a federal benefits customer in the above-mentioned areas, an appointment is required for assistance. You can contact the Embassy via phone at (03) 3224-5000. From the recorded phone system, please press #2 for Social Security/Federal Benefits questions and then leave your name and number. We will get back to you as soon as possible.

Customers elsewhere in Japan

Contact information and general office hours for the U.S. Consulates in Japan.

Mandatory Interviews at Consulate General Osaka-Kobe:
Please note that Mandatory Social Security interviews at the U.S. Consulate General Osaka-Kobe are held every Wednesday (except U.S. and Japanese holidays),

at 2 p.m. No appointment is necessary.

When you visit the Consulate, please bring the following required documents:  

• Valid government-issued photo ID – i.e. passport or Basic Resident Registration Card (Jumin Kihon Daicho Card)
• SS-5-FS Application for a Social Security Card (PDF - 164KB), and
• Documents mailed from the SSA Tokyo or Manila Offices, if available
• Any other documents requested from the SSA Tokyo or Manila offices  

Note to Sapporo-area customers:
The Sapporo Consular section takes appointments Monday through Friday, 9 a.m. - 11:30 a.m. and 1:30 p.m. - 4 p.m. (except U.S. and Japanese holidays). Please call the Consular Section at (011) 641-1115 for inquiries and appointments.

Note to Fukuoka-area customers:
The Fukuoka Consular section assists Federal Benefits customers on an appointment basis. Please call the Consular Section at (092) 751-9331 for inquiries and appointments.