Social Security Administration (SSA) Regional Office - Manila, Philippines

Residents of Japan who have questions about Social Security eligibility or about specific claims can contact the Social Security Administration (SSA) Regional Office in Manila via e-mail, phone, fax or mail. To ensure prompt service, please be sure to provide all relevant personal information when contacting Manila.

E-mail (preferred):	SSAD.VARO.Manila@ssa.gov
Toll free number:	0066-33-801336 (no prefix necessary) This number is available on Mondays, Wednesdays, and Fridays 11 a.m. - 4 p.m. Japan time. (Closed American and Philippine Holidays). English and Japanese speaking staff are available.
Alternate numbers:	(632) 522-4716/526-5936
Fax number:	(632) 523-1351/522-1514
Mailing address:	Social Security Administration Division US Department of Veterans Affairs US Embassy Building, 1131 Roxas Blvd., Ermita 0930 Manila, Philippines

U.S. Embassy Federal Benefits Unit

The U.S. Embassy assists customers in:

Tokyo Chiba Fukushima Gunma Ibaraki Kanagawa Nagano

Niigata Saitama Shizuoka Tochigi Yamagata Yamanashi

If you are a federal benefits customer in the above-mentioned areas, you can contact the Embassy via phone at (03) 3224-5000. We accept phone calls Monday through Thursday, 2 p.m. to 5 p.m. From the recorded phone system, please press #2 for Social Security/Federal Benefits questions, and follow the menu for instructions. You can also reach us anytime at FBUTokyo@state.gov.

Our Federal Benefits Unit is open for customers Monday - Thursday, 8:30 to 12:00 and 2:00 to 4:00, by appointment only. Please call to make an appointment. The section is closed on Fridays.

Customers elsewhere in Japan

For general office hours and contact info to the U.S. Consulates in Japan, please click here.

Mandatory Interviews at Consulate General Osaka-Kobe: Please note that Mandatory Social Security interviews at the U.S. Consulate General Osaka-Kobe are held every Wednesday (except holidays), at 2:00 p.m. No appointment is necessary.

When you visit the Consulate, please bring the following required documents:

• Valid government-issued photo ID – i.e. passport, driver’s license, Basic Resident Registration Card (Jumin Kihon Daicho Card);
• SS-5-FS Application for a Social Security Card; and
• Documents mailed from SSA Manila Office, if available.

Note to Sapporo-area customers: The Sapporo Consular section takes appointments Monday through Friday, 9 a.m. - 11:30 a.m., 1:30 p.m. - 4 p.m. (except U.S. and Japanese holidays). Please call the Consular Section at (011)-641-1115 for inquiries and appointments.

Note to Fukuoka-area customers: The Fukuoka Consular section assists Federal Benefits customers on an appointment basis. Please call the Consular Section at (092)-751-9331 for inquiries and appointments.